Privacy Policy

Last updated September 22, 2026

This policy explains what Vekiva collects when you use vekiva.com, why we collect it, and the choices you have.

1. What we collect

Account details — your email address, display name, and (if you sign in with Google) the basic profile information Google shares. Passwords are stored as salted hashes by our authentication provider; we never see them.
Your content — the diagrams, projects, folders, text, and images you create or upload.
AI usage records — the date, type, and model of each built-in AI request, so we can apply fair-use limits.
Subscription records — your plan, subscription status, and billing period dates.
Technical data — basic logs such as error reports and request timestamps needed to run and secure the service.

2. What we do not collect

We never receive or store your full card number, CVC, or bank details. All card data is handled directly by our payment processor.

3. Why we use it

To create your account and let you sign in.
To store and display your diagrams and keep them autosaved.
To run AI features you ask for and enforce plan limits fairly.
To process subscriptions and send receipts and service emails.
To keep the service secure and diagnose problems.

4. Who processes your data

We use a small number of service providers, each only for what it needs:

Hosting and database — to run the application and store your account and diagrams.
Payment processor (Stripe) — to take payments, manage subscriptions, and issue receipts.
AI providers — when you use an AI feature, the relevant diagram text and any images you selected are sent so a response can be generated. If you have saved your own provider key, your requests go through that key instead.
Email delivery — for sign-up confirmation, password resets, and billing notices, sent from notify.vekiva.com.

We do not sell your data or use your diagrams for advertising.

5. How long we keep it

Your account and diagrams are kept while your account exists. AI usage records are kept for up to 12 months for limit calculation and billing accuracy. Payment records are retained by our payment processor as required by financial regulations.

6. Your choices

View or change your name and email in Settings → Account.
Remove a saved AI provider key at any time in Settings → AI.
Delete your account from Settings → Account. This permanently removes your profile, diagrams, and uploaded images.
Request a copy of your data, or ask us to correct or erase it, by emailing support@vekiva.com.

7. Cookies

We use cookies and browser storage only to keep you signed in and to remember editor preferences. We do not run third-party advertising trackers.

8. Contact

Privacy questions: support@vekiva.com